- Fri Jun 29, 2012 11:59 pm
#5792
For some odd reason, I feel compelled to post one last time.
Again, My history is been around since the late 90's spent time around VW, "The House", RC, HC.
Ghost... God bless you! You have a monumental task! I admire your ability to sort thru and tolorate the idiots, without ignoring the issues. So many ladies are receiving such an injustice the longer this goes on.
I have said from the beginning that I understand the position the site is in. I am surprised that VW has not found a professional PR representative yet.
While watching Kate struggle, I offered a simple piece of advice, and she lashed out at me. I composed a reply, but before posting it, I nixed it to wait and see the site come up. I chalked it off to an unsuccessful PR Rep that can't keep her cool.
I will however post it now, hoping Katherine will see it.
by VWPublicRelations » Sun Jun 17, 2012 9:16 am
Ctwyle wrote:I have been a supporter of VW, RC, and (off and on) HC for well over 10 years now. I have been patiently waiting and watching this situation evolve hoping for the positive outcome that is promised.
As I watch, I begin to ponder this very question (getting a refund) more and more every day. By watching the comments, I'm seeing the member base crumble as the level of trust declines with VW. This poses the question, since the nature of the service has a dependency on members supplying the content of the site, what kind of service is going to be left?
I present this point as constructive criticism. I believe a large portion of the problem VW has at this point is the process of presenting the resolution to the members. Outside of the initial time frame of 4-7 days, the only time line that has been presented is “soon, or very soon”. From personal experience working in a production environment, presenting and updating the timeline is key to keeping everyone informed about the progress of the project. This maintains confidence that progress is actually being made. When deadlines pass, “4 to 7 days”, with no explanation or update, it creates doubt and speculation.
I just paid my subscription to RC and was approximately 20 days into it before “the incident”, and was pondering renewing my subscription to HC (which I haven’t done for a couple years). Ironically, I wasn’t going to renew at all for a while.
As Augustwest pointed out, it’s not that expensive, although by August’s calculations, I have only received $1.58 worth of service. At this point, I am hoping VW can follow through with their promise. If the situation continues to decline, I will probably follow Katherine’s instruction for a refund.
With all due respect, we are only 1 day outside of the initial promised date for return. We said 4-7 days on June 10, 2012 and today is June 17, 2012. I hope that you will read some of the posts from people who actually have experience on the technical intricacies involved in returning VW back to you. It is a massive site with hundreds and thousands of pictures and videos, the task alone of retrieving these could take more than a week.
I just recently also posted indicating that I did see the website during our meeting with the technical staff and it is ready to be launched barring some technicality that comes up in the final computer testing phase. This is not something that one can just do half ass. This requires a lot of checks and balances. My recent post also indicated that I believed that the site would be up within this coming back.
As you said, if you would like me to start the refund process for you, I would be more than happy to do so."
----
"June 11, 2012
Katherine, thanks for your reply.
I understand that you are in a very difficult position. You have to address some very difficult people, and questions. I have always enjoyed VW and associated sites exclusively, because I consider the site and people to be the best there is. Whatever the outcome, I appreciate VW’s situation and have no intention of moving to VC.
I ask that you read my post again. I really don’t need a response, as it was merely offered as recognition and advice for your current position. I never made any statement that the repairs were taking too long or would not be done at all, nor did I make a request for a refund. I made a metaphorical statement that if the situation continues to decline I might consider it. In actuality, (personally) when it comes back up I wouldn’t pursue it at all. Renewal might be different.
The post was a statement that the community is deteriorating. While VW should be in “damage control”, you seem to go defensive and start name calling, finger pointing, or in a few cases sarcastic. This has been pointed out in quite a few posts throughout the board. Personally, I really don’t have an issue with a refund. Looking forward, a lot of the people you are offending today are the same people that you are going to be asking for money to renew their subscription in the next year.
After reading a lot of the questions, except for some asking about security of information, most seem to address when the site will be back up. People do not process the word “Soon” very well. My point was that people relate to actual times such as, “We hit a snag, and we are looking at June 22nd. “
I sincerely mean this in a constructive way. Your PR skills need some polishing.
I wish you the best of luck through this difficult process, and look forward to see the new and improved VW network."